Refund & Cancellation Policy

Last updated: 14 July 2026 · Version 2

This policy of Spacelinkers Infotech Private Limited (CIN: U72900UP2020PTC129695) governs paid lister plans and promotions ("Paid Services") on StayLocal. Seekers are never charged. This policy operates alongside your rights under the Consumer Protection Act, 2019.

1. How payment works today

Paid Services are invoiced (invoice numbers SL-YYYY-NNNNNN) and paid offline by UPI or bank transfer; activation is manual after our finance team confirms receipt. There is no auto-renewal — an expiring plan lapses to the free tier with prior email reminder where enabled. If an online payment provider (e.g., Razorpay) is introduced, this policy will apply equally, plus the provider's terms for the payment leg; any provider processing fees on refunds will be disclosed at the time.

2. Cancellations

• Before payment: an unpaid invoice may simply be left unpaid, or voided on request via /contact.
• After payment, before activation: full refund on request.
• After activation: plans and promotions run for their purchased duration and are not cancellable mid-term, except as provided below.

3. Refunds

Scenario	Outcome
Our error — double charge/activation, wrong plan activated, promotion not delivered due to a Platform fault	Full refund of the affected amount, or equivalent credits, at your choice
Prolonged Platform outage materially preventing delivery of an active promotion	Pro-rata refund or credit extension
Listing rejected or suspended for policy violations	No refund — verification and moderation effort is incurred regardless of outcome, and violations are within the Lister's control
Change of mind after activation	No refund — visibility/verification services begin immediately
Account terminated for breach of Terms	No refund

4. Process and timelines

Request via /contact or info@spacelinkers.com with the invoice number. We respond within 7 working days; approved refunds are processed to the original payment source within 7–10 working days of approval (bank processing times may add to this). Credits, where chosen, appear immediately on approval.

5. Taxes

Refunds include proportionate GST where applicable; tax invoices/credit notes are issued per law.

6. Escalation

Disputes over refund decisions follow the Grievance Redressal Policy. Nothing here limits your non-excludable statutory rights.